by the numbers
~4,000 happy little projects.
99.7% Uptime for mission-critical systems.
942 information black holes resolved.
1,100+ knowledge articles contributed
4 Products moved from Data Center to Cloud for 12,000+ users.
7K–10K tickets supported each week across distributed teams.
3–4 wks target onboarding timeline after standardization
300+ Bitbucket projects and 300+ Jira and JSM spaces governed
Major Initiatives
- DC to Cloud Migration — Modernized Jira, JSM, and Confluence with stronger governance and adoption planning.
- Governance Framework Development — Standardized project intake, ownership, approval workflows, and platform oversight.
- Atlassian Assessment and Best Practices — Created repeatable service delivery templates and operating standards for larger-scale support.
- Mattermost Platform Ownership — Supported large-scale collaboration with upgrades, onboarding, and security stewardship.
Style and Presence
My leadership style is highly collaborative. I build relationships quickly, communicate with confidence, and create momentum by bringing people together around shared goals. I am known for being approachable, proactive, and generous with knowledge sharing — traits that have helped me build trust across technical and business teams.
I built governance frameworks that brought structure to an otherwise fragmented environment. Through formal review workflows, permission model standardization, role-based configurations, and documentation standards, I helped reduce unnecessary project sprawl, strengthen oversight, and create a more predictable support experience.